By accessing or booking through our website, you agree to the following Terms & Conditions. Please read them carefully before making a reservation.
1. General Information
- Querencia Homestay provides accommodation services to guests under the policies outlined here.
- These Terms & Conditions may be updated from time to time. The latest version will always be available on our website.
2. Booking & Reservation
- A booking is confirmed only after the required advance payment is received.
- Guests must provide accurate personal details while booking.
- Bookings are subject to room availability and confirmation from our team.
3. Check-In & Check-Out
- Check-in time: 12:00 PM (or as communicated)
- Check-out time: 11:00 AM
- Early check-in or late check-out is subject to availability and may involve extra charges.
- Government-issued ID is mandatory for all guests during check-in.
4. Payment Terms
- Payment can be made through accepted modes listed on our website.
- All taxes, service charges, and additional fees (if applicable) will be mentioned during the booking process.
- Any outstanding balance must be cleared before check-out.
5. Cancellation & Refund
Our cancellation rules are described in detail in our Cancellation & Refund Policy, which forms part of these Terms & Conditions.
6. Guest Responsibilities
Guests must agree to:
- Respect property rules and maintain cleanliness.
- Avoid causing damage to rooms, furniture, or facilities.
- Maintain peace and avoid loud music or disturbances, especially after 10 PM.
- Use appliances and amenities responsibly.
- Take care of personal belongings; the homestay is not responsible for loss, theft, or misuse of personal items.
If any damage occurs, repair/replacement charges will be applied at check-out.
7. Prohibited Activities
Guests are strictly prohibited from:
- Illegal activities of any kind
- Smoking inside rooms (allowed only in designated areas)
- Bringing hazardous items
- Misuse of property assets
- Engaging in activities that disturb other guests or neighbours
Violation may result in cancellation of stay without refund.
8. Pets Policy
- Pets may be allowed only if the homestay has a pet-friendly option.
- Prior approval is mandatory. Additional charges may apply.
(If you want, I can customize this based on your property rules.)
9. Liability & Safety
Querencia Homestay is not responsible for:
- Accidents, injuries, or medical issues occurring during the stay
- Loss or damage to personal belongings
- Delays or service disruption due to natural calamities, government restrictions, or conditions beyond our control
Guests are advised to travel with proper insurance.
10. Use of Website
Guests agree not to:
- Copy or misuse website content
- Attempt unauthorized access
- Use booking information for fraudulent purposes
Violation may lead to legal action.
11. Force Majeure
We are not liable for delays, cancellations, or disruptions caused by events such as:
- Natural disasters
- Heavy rainfall/landslides
- Power outages
- Government restrictions
- Strikes or emergencies
In such cases, we will try to reschedule or refund depending on the situation.
12. Privacy
Your personal data is collected and used according to our Privacy Policy.
By booking with us, you consent to our use of your information as described there.
13. Contact Us
For questions, booking help, or concerns:
📧 Email:
📞 Phone:
📍 Address: Querencia Homestay, Meghalaya, India