At Querencia Homestay, we are committed to protecting your personal information and ensuring a safe and secure experience when you use our website or stay with us. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Email address
- Phone number
- Address
- Government ID details (only when required during check-in)
b) Booking Details
- Check-in / check-out dates
- Number of guests
- Room preferences
- Transaction/payment details
c) Website Usage Data
- IP address
- Browser type
- Device information
- Pages visited
- Cookies for improving website experience
2. How We Use Your Information
We use your data to:
- Process and confirm room bookings
- Communicate regarding reservations, changes, or support
- Provide personalized service during your stay
- Improve our website, services, and customer interactions
- Maintain safety, security, and verification during check-in
- Comply with legal or regulatory requirements
3. Sharing of Information
We do not sell or trade your personal information.
We may share data only with:
- Payment gateway providers to process secure payments
- Government authorities if required for verification or legal compliance
- Service providers (maintenance, housekeeping) strictly for operational purposes
All partners follow strict confidentiality standards.
4. Cookies & Tracking
Our website uses cookies to:
- Improve user experience
- Remember booking preferences
- Analyze website traffic
Users may disable cookies in their browser settings, but certain features may not work properly afterward.
5. Data Security
We take all reasonable measures to protect your information from:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
Our website uses secure protocols and encryption for sensitive data.
6. Retention of Information
We retain your information only as long as necessary to:
- Complete your booking
- Provide services
- Meet legal obligations
After that, data is securely deleted.
7. Your Rights
You have the right to:
- Request access to your personal data
- Ask for corrections or updates
- Request deletion of your data (unless required by law)
- Withdraw consent for marketing communication
You can contact us anytime for these requests.
8. Third-Party Links
Our website may contain links to third-party services (travel portals, maps, etc.).
We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
Querencia Homestay reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to request data-related changes, you can contact us at:
📧 Email:
📞 Phone:
📍 Address: Querencia Homestay, Meghalaya, India